Twitter Proves Mettle in Sandy, Despite Hoaxes

Social Media Provides Two-Way Information Lifeline in Crisis

Staying in Touch: As Sandy struck, many found smart phones and social media to be their information lifelines.
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Staying in Touch: As Sandy struck, many found smart phones and social media to be their information lifelines.

By Reuters

Published October 31, 2012.
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As Hurricane Sandy pounded the U.S. Atlantic coast on Monday night, knocking out electricity and Internet connections, millions of residents turned to Twitter as a part-newswire, part-911 hotline that hummed through the night even as some websites failed and swathes of Manhattan fell dark.

But the social network also became a fertile ground for pranksters who seized the moment to disseminate rumors and Photoshopped images, including a false tweet Monday night that the trading floor at the New York Stock Exchange was submerged under several feet of water.

The exchange issued a denial, but not before the tweet was circulated by countless users and reported on-air by CNN, illustrating how Twitter had become the essential - but deeply fallible - spine of information coursing through real-time, major media events.

But a year after Twitter gained attention for its role in the rescue efforts in tsunami-stricken Japan, the network seemed to solidify its mainstream foothold as government agencies, news outlets and residents in need turned to it at the most critical hour.

Beginning late Sunday, government agencies and officials, from New York Governor Andrew Cuomo(@NYGovCuomo) to the Federal Emergency Management Agency (@FEMA) to @NotifyNYC, an account handled by New York City’s emergency management officials, issued evacuation orders and updates.

As the storm battered New York Monday night, residents encountering clogged 9-1-1 dispatch lines flooded the Fire Department’s @fdny Twitter account with appeals for information and help for trapped relatives and friends.

One elderly resident needed rescue in a building in Manhattan Beach. Another user sent @fdny an Instagram photo of four insulin shots that she needed refrigerated immediately. Yet another sought a portable generator for a friend on a ventilator living downtown.

Emily Rahimi, who manages the @fdny account by herself, according to a department spokesman, coolly fielded dozens of requests, while answering questions about whether to call 311, New York’s non-emergency help line, or Consolidated Edison.


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