The Forward is the most significant Jewish voice in American journalism. Do you have questions about how to access our fearless, fiercely independent reporting? Here are answers to some of our most frequently asked questions.
NEED HELP? Email email@example.com or call (212) 453-9444.
What’s the difference between a newsletter subscriber, a donor and a paid Forward.com subscriber?
A newsletter subscriber is anyone who receives our suite of email newsletters, including our morning and afternoon news briefings. Subscribing to our newsletters is free and they show a list of the day’s top articles. To read the articles, you need to click on the headline or image, which will take you to Forward.com to read the article. Subscribe to our Free Daily Newsletter Today
A donor is anyone who donates money to the Forward. A donation is not a paid Forward.com subscription and will not give you full access to our content. However, when you donate $120 or more you’ll receive a one-year Forward.com subscription. The Forward is a 501(c)3 tax-exempt organization and is supported by our generous readers and donors.
A paid Forward.com subscriber is anyone who pays for unlimited access to Forward.com. An annual subscription is $59.99 per year. Not sure if you’re a subscriber or want to check when your subscription expires? Email firstname.lastname@example.org. Subscribe Today
PAID FORWARD.COM SUBSCRIPTION QUESTIONS
Do I have to pay to read articles on Forward.com?
Yes. All users can read up to two free articles per month. For unlimited access to all content, you must become a paid Forward.com subscriber. You also must make sure you are logged into your account.
I’m a paid Forward.com subscriber and I’m logged out. How do I log back in? Click on “Log in” at the top right of the home page. You will be asked to enter your email and password that you created. Once you have successfully logged in, your name will appear in the upper right hand corner of the website.
How do I know if I’m logged in? On desktop, visit Forward.com and check the top right corner. If it says ‘I’m a subscriber. Log in,’ you are not logged in. If it has your name, you are logged in. On mobile, visit Forward.com and click on the icon at the top right corner. If it says ‘Log in,’ you are not logged in. If it says ‘My Account,’ you are logged in.
I am a subscriber, why do I get messages telling me to subscribe? Because you’re not logged in. To log in on desktop, visit Forward.com and click ‘Log in’ at the top right corner. To log in on mobile, visit Forward.com and click on the icon at the top right corner. Then click ‘Log in.’
What do I do if I forget my password? Click the “Log in” link at the top right corner of the Forward.com home page, then click “Forgot Your Password?” Enter the email address you used to create your account. You will receive an email with prompts to reset your password.
Can I get access on my smartphone or tablet? What devices are supported? Our Forward.com website is mobile optimized and can be read easily from any web-enabled mobile device or smartphone. We do not currently have a mobile app.
Can I access my Forward subscription on more than one computer, smartphone or tablet? Yes. Once you have a Forward subscription, your email address will be your username and you will select a password. You will need to log in from every computer or mobile device that you use.
How do I update my credit card information? You can add or update your payment method by visiting Forward.com/my-account and checking the Wallet tab.
When does my subscription expire? You can find all subscription details by visiting Forward.com/my-account.
How do I manage my subscription account once I have subscribed to the Forward? Click the “Manage My Account” on the top right corner of the Forward.com home page.
What do I get when I sign up for the Forward’s newsletters?
Our newsletters are free and keep you up-to-date on all the news that matters to American Jews. Our daily morning and afternoon newsletters serve as our digital front page, showcasing our original enterprise and editorial judgment and helping our best stories take flight across the Internet.
Is this donation tax deductible? The Forward is a 501(c)3 tax-exempt organization and your donation is tax-deductible within the guidelines of U.S. law. To claim a donation as a deduction on your U.S. taxes, please keep your email donation receipt as your official record. We’ll send it to you upon successful completion of your donation.
Where can I mail in a check? At this time, we prefer online gifts as we are working remotely. However, we are getting mail at our office (address below). Please allow for extra time to receive and acknowledge. 125 Maiden Ln. New York, NY 10038
How can I learn more about legacy giving? Please visit forward.com/legacy for more information on planned giving.
Still have questions? Call us at 212-453-9420 or email email@example.com.
Are you interested in becoming a paid Forward.com subscriber? Here are answers to some of the most frequently asked questions.
How do I become a subscriber? Click on the yellow “Subscribe” button at the top right corner of the home page and subscribe to the Forward!
I’m not currently a subscriber. What kind of content counts toward my monthly limit? Unlimited visits to the Forward.com home page and other select content will be available free of charge. Full articles, opinion pieces, Fast Forward, photo galleries, and other features all count toward the monthly limit of free articles. Messages will appear on your screen with reminders about how many free articles you have read and how to subscribe so that you get unlimited access.
How are subscriptions billed? You can pay for your subscription using any major credit card. Subscriptions are billed either monthly or annually. Your subscription will be renewed automatically. Annual subscribers will be notified before their credit card is charged for a renewal.
What is the cancellation policy? You can cancel your subscription to the Forward at any time. If you cancel, we will stop charging your account the following billing cycle. Each billing cycle is four weeks in length, so your unlimited access will continue for the remainder of the current billing period.
Can I give someone a subscription as a gift? Yes — gifting a year subscription to the Forward is quick and easy! Simply hover over the yellow “Subscribe” button in the top right corner of the Forward.com home page, then click on “Give a Gift” and follow the prompts.
How do I reach Customer Service?
Email firstname.lastname@example.org or call (212) 453-9444 between 10:30 am and 3:00 pm ET.