Not Kosher: Lufthansa Ordered to Pay $1,400 for Meal Mishap by the Forward

Not Kosher: Lufthansa Ordered to Pay $1,400 for Meal Mishap

RIO DE JANEIRO – The German airline Lufthansa was ordered to pay nearly $1,400 for “moral damage” to a Brazilian Jewish passenger for not serving the kosher food he had requested when booking his round-trip ticket between Sao Paulo and Zurich.

Passenger Isaac Kopfler, who was awarded the damages by a court in Sao Paulo on Monday, said he had to fast during the fourteen-hour flight between Switzerland and Brazil on March 21, 2012. His initial lawsuit requested about $5,000 in refunds and damages.

“The passenger has the right to receive what he paid for. It is a consumer relationship and, unlike what the airline claims, the non-existence of kosher food, despite having been requested in advance, is not an accessory matter,” read the court decision. The kosher meal “is of great importance and is based on religious principles.”

In a letter to the Exame news portal this week, Lufthansa apologized and committed to pay the damages.

Lufthansa said the flight was operated by SwissAir, which belongs to the Lufthansa Group, and the “technical problem” is uncommon. The food reportedly did not board the airplane with the catering service and therefore was not served. Other alternatives would have been offered to the passenger, who may be contacted to receive further compensation in mileage, according to the airline.

Brazil is home to some 120,000 Jews, half of whom live in Sao Paulo.

This story "Not Kosher: Lufthansa Ordered to Pay $1,400 for Meal Mishap" was written by JTA.


Your Comments

The Forward welcomes reader comments in order to promote thoughtful discussion on issues of importance to the Jewish community. All readers can browse the comments, and all Forward subscribers can add to the conversation. In the interest of maintaining a civil forum, The Forward requires that all commenters be appropriately respectful toward our writers, other commenters and the subjects of the articles. Vigorous debate and reasoned critique are welcome; name-calling and personal invective are not and will be deleted. Egregious commenters or repeat offenders will be banned from commenting. While we generally do not seek to edit or actively moderate comments, our spam filter prevents most links and certain key words from being posted and the Forward reserves the right to remove comments for any reason.

Recommend this article

Not Kosher: Lufthansa Ordered to Pay $1,400 for Meal Mishap

Thank you!

This article has been sent!